Our Policy

Exchange Policy

Thank you for choosing RIVEL. We want you to be completely satisfied with your purchase. If you wish to exchange an item, please review the following guidelines:

•  To be eligible for an exchange, the item(s) must be in their original, unworn, and unwashed condition, with all original tags 

• You have 10 days from the date of receiving your order to initiate an exchange

•  Please note that the original shipping charges are non-refundable. You will be responsible for the shipping costs associated with sending the item(s) back to us for exchange

Limitations: Exchanges are subject to stock availability. If the desired exchange item is unavailable, we will offer you a store credit or a refund according to our Return Policy

Return policy

We understand that sometimes a purchase may not be the perfect fit. If you wish to return an item for a refund, please review the following guidelines:

• To be eligible for a return and refund, the item(s) must be in their original, unworn, and unwashed condition, with all original tags

• You have 5 days to return from the day you received your order to initiate a return

• Please note that the original shipping charges are non-refundable. You will be responsible for the shipping costs associated with sending the item(s) back to us for a return

Damages and issues 

At RIVEL, we take great care to ensure the quality of our products. However, if you receive a wrong, defective, or damaged item, please contact us immediately upon receiving your order at info@riveleg.com. Please provide your order number and photographic evidence of the issue. We will evaluate the situation and take the necessary steps to make it right, which may include a replacement, exchange (subject to availability), or a full refund, including original shipping costs and return shipping.